The fulfilment of production capacity and objectives includes the following: achieving the intended recovery and capacity, meeting the quality standards of products, curbing the production cost and ensuring sound equipment operation.
Target reached is the basis of investment estimate and economic benefit forecast in “feasibility study report”, and it directly relates to the benefit of clients.
Whether the recovery rate guarantees is the key of target reached. When the recovery rate could not reach expectation values, it would causes huge losses for dressing plant, especially for precious metals.
The reasons that the recovery rate could not reach expectation rate include: change of ore properties, grinding fineness, concentration, reagents performance and dosage, floatation time, mud content, mechanical performance, etc. Any problem above would possibly affect recovery rate, so when the recovery rate is not expectable, no company would take responsibility of the problems because there are so many companies in the dressing plant construction.
Xinhai EPC service guarantees the recovery rate reaches the expectation value, and solves all the problems above, which makes the dressing plant start soon and reach the target.
After the contract finished, Xinhai would regularly visit customer to provide after-sale technical support and to solve problems of dressing plant. For equipment of dressing plant, Xinhai could provide one-year warranty.
With the service purpose of "rapid response, smooth communication, accurate and efficient, reasonable and thoughtful", Xinhai customer information department will quickly contact the customer within 30 minutes after receiving the customer's demand, and understand the specific situation, roughly determine the source of the problem, then deliver the problem to the corresponding technical department.
Combining with its own business, Xinhai builds the large technical team, which is divided into Mine Research Institute, Mine Design Institute, Mechanical Design Institute, Installation & Commissioning Service Centre. According to the problem situation conveyed by the customer information department, the corresponding department will find out the cause of the problem in terms of plant design report, equipment drawing and process flow.
Based on twenty years of mineral dressing experience and mineral processing knowledge, Xinhai technicians will check the common mineral processing problems one by one, and put forward the targeted solution. If necessary, Xinhai will arrange the relevant technical personnel to the project site for professional guidance, striving to minimize the customer’s loss.
Xinhai sets up a Project Department and allocates one-to-one project manager for each project, which not only provides professional whole-process management service, strictly controls the project progress and ensures project duration, but also solves the project problems in time, collects customer feedback and improvement opinions, which provides a better development direction for equipment research and design.