As the marketing demand is more and more diversified, the
key point that decides the result of competition is after-sales service, especially the
products’ quality and function are similar. Since its establishment, Xinhai has believed
that, after-sales service is a part of the product, and it is the extension of product
value, so Xinhai timely launched its after-sales service system in line with the
industry requirements, which effectively ensures that all problems throughout the whole
life cycle can be solved timely and effectively.
200+ Ready for Duty
8 nearby After-sales Service Sites
Solve Customer Feedback Thoroughly within 24 Hours
Provide Concrete Solution within 72 Hours
If you have any questions, please contact us by the following ways, and we will provide you with better help!
Formal After-Sales System,
Solve all Your Problems
With the service purpose of "rapid response, smooth communication, accurate and
efficient, reasonable and thoughtful", Xinhai customer information department
will quickly contact the customer within 30 minutes after receiving the
customer's demand, and understand the specific situation, roughly determine the
source of the problem, then deliver the problem to the corresponding technical
Combining with its own business, Xinhai builds the large technical team, which is
divided into Mine Research Institute, Mine Design Institute, Mechanical Design
Institute, Installation & Commissioning Service Centre. According to the problem
situation conveyed by the customer information department, the corresponding
department will find out the cause of the problem in terms of plant design
report, equipment drawing and process flow.
Based on twenty years of mineral dressing experience and mineral processing
knowledge, Xinhai technicians will check the common mineral processing
problems one by one, and put forward the targeted solution. If necessary,
Xinhai will arrange the relevant technical personnel to the project site for
professional guidance, striving to minimize the customer’s loss.
Xinhai sets up a Project Department and allocates one-to-one project manager for
each project, which not only provides professional whole-process management
service, strictly controls the project progress and ensures project duration,
but also solves the project problems in time, collects customer feedback and
improvement opinions, which provides a better development direction for
equipment research and design.
Eight Global After-sales Service Sites,
Make Service Within Your Reach
With the boost of "the Belt and Road Initiative", Xinhai ushered
in the broad development opportunities, whose global strategy was accelerated
gradually. Now, Xinhai has built its huge after-sale service site, Yantai
headquarters and Beijing branch are main sites, while Sudan, Iran, Zimbabwe,
Tanzania, Peru, Indonesia these six overseas offices secondary. And its mineral
processing EPC service has served more than 90 countries and regions in the
world.The "localized efficient service" strategy, centering on the needs of local
customers, provides 100% guarantee for Xinhai after-sales service. Our customers
from local or neighbor countries can directly contact the nearest office if they
have any problems, which can quickly solve their problems.
To Xinhai, the professional after-sales service not only needs to balance excellent
professional knowledge and rich practical experience, but also needs to keep a high
sense of responsibility for customers. Xinhai knows that professional and complete
after-sales service is an important way to improve our development. In the future,
Xinhai will continue to create high-quality mineral processing equipment and
consistently provide customers with reliable mineral processing EPC service, so as to
achieve the win-win development.
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